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GROW

$59

Privacy policy

Last Updated: 7/29/2025

Lunos operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lunos is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact details: Name, address, billing/shipping details, phone number, email.

  • Financial information: Payment card details, transaction data.

  • Account information: Username, password, preferences.

  • Transaction information: Products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: Information provided in customer service inquiries or other communications.

  • Device & usage information: IP address, browser, device data, website activity.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you (account creation, purchases, inquiries).

  • Automatically through cookies, pixels, or similar technologies.

  • From service providers and partners who support the Services.

3. How We Use Your Personal Information

We may use your information for the following purposes:

  • To provide and improve the Services: Process orders, manage accounts, remember preferences, arrange shipping, process returns, and personalize your experience.

  • Marketing & SMS communications: Send promotional emails, SMS, or other messages (subject to your consent). This includes messages regarding promotions, early access, and product updates.

  • SMS Abandoned Cart Notices: Lunos uses cookies and similar technologies to help keep track of items placed in your cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS.

  • Security & fraud prevention: Authenticate accounts, protect against unauthorized transactions, and maintain a secure shopping environment.

  • Legal compliance: Meet legal obligations and respond to lawful requests.

4. How We Disclose Personal Information

In certain cases, we may disclose your personal information:

  • To Shopify and trusted vendors who perform services on our behalf (e.g., fulfillment, IT, payment processing).

  • To business and marketing partners to provide marketing services.

  • SMS Data Sharing Restriction: SMS opt-in data and consent will never be sold or shared with unaffiliated third parties. Phone numbers collected for SMS will be used exclusively to deliver our text message communications.

  • When required by law, or as part of a business transaction (e.g., acquisition).

5. Location Tracking & Location-Based Services

If you have enabled location services or interacted with location-based features, Lunos may collect and use approximate location information to deliver relevant SMS offers or services. This data will only be used to enhance the customer experience and will not be shared with unaffiliated third parties.

6. Your Rights

Depending on where you reside, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Opt-out of targeted advertising or the sale/sharing of your personal data.

  • Manage communication preferences, including opting out of promotional SMS or email at any time.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Security

We take appropriate technical and organizational measures to protect your personal information. While we work to safeguard your data, no system is completely secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about our privacy practices or would like to exercise your rights, please contact us:
Email: support@lunosnu.com
Address: 30 N Gould St Ste N, Sheridan, WY, 82801, US